Mediation for Managers (2 day program)
Description: Condensed Program
Duration: 2 Days
Cost: $770.00
| Description | Duration |
Dates |
Cost |
|
Session 1 Session 2 Session 3 Session 4 |
Problem Solving & Decision Making Balance Communication Negotiation Mediation Concepts & Practice |
2 Days |
tba |
$770 |
Mediation for Managers
This is the Mediation training course you've been waiting for! It's based primarily on the lessons we've learnt through almost 20 years of "real" mediation experience with hundreds of voluntary, rather than institutional, mediations; extensive research; process experimentation, and an enormous quantity of both delivered and received, formal and informal training.
This course is designed for time-conscious managers (and leaders) who need a sound understanding of the mediation process - so they can use some of its "secrets", and for people who want to get a good feel for the process, without having to commit to a full training program. For the right people it offers a practical alternative to our full "Mediation for Professionals" course (which takes 5 days to complete), as the entire program is compressed into an intensive, 2 day period.
We cover the essential concepts, processes and skills encountered in mediation in enough depth to permit confident participation in any mediation. We can almost guarantee that the knowledge gained and the skills learnt will be of enormous personal and professional value to every participant, but we don't suggest that just these 2 days alone will provide the level of knowledge and skill required to competently run and manage a mediation of any complexity.
We teach this course to give participants a good feel for what we believe is the true purpose, function and potential of mediation - the development of creative and strategic solutions for complex problems in circumstances where parties have, or believe they have, strongly competing and/or conflicting agendas and/or interests.
Learning Objectives
As with all TSG training, this course is customised to address the individual circumstances and needs of individual participants, and of individual businesses, organisations, professions and industries.
The primary objective of this course is to equip attendees (mainly managers and supervisors in businesses and organisations) to negotiate more effectively in their workplaces and to participate effectively in mediations - as participants, rather than as mediators.
It is also a very useful program for professional advisers (especially lawyers and technical experts) whose clients need to be guided and supported through the rapidly increasing numbers of mediation proceedings that affect their commercial and other dealings.
Hierarchy of Skills - Position in Skills Development Program
This is a special, compressed Level (4) course that includes, to an introductory level only, all of the foundation skills required for mediation, being: (1) Problem Solving & Decision Making; (2) Communication and Balance Communication and (3) Negotiation. These courses usually require 2½ days to complete by themselves, but in this course they are compressed into a single, very intense, single day's training.
Course Topics
Problem Solving & Decision Making.
Communication and Balance Communication
Negotiation.
Overview of Conflict Management & Dispute Resolution - principles and processes.
Mediation Concepts.
Mediation Process, Tools and Techniques.
Role Play #1 - practice mediation (supervised, assessed and de-briefed).
Role Play #2 - practice mediation (supervised, assessed and de-briefed).
