Code of Principles & Conduct
Our Vision
- To generate global interest in the principles and processes of Solutionism.
- To help people, organisations and governments become more skilful at solving their problems, managing their conflicts and resolving their disputes.
- To be recognised globally as the inventor, thought leader and most skilful exponent of Solutionism.
Our Mission
For individuals, businesses, organisations and governments:
- To provide knowledge, education and training in the principles and processes of Solutionism: to help people become more skilful at achieving optimal outcomes in all types of problem and conflict situation.
- To develop a group of skilful Solutionists: to provide expert, external Solutioneering support that helps people to produce optimal outcomes for most problems, conflicts and disputes, wherever they arise in the world.
Our Principles (and Values)
Solutionists are:
- Principled, ethical and value-driven.
- Independent, neutral and impartial.
- Highly skilled and thoroughly professional in their Solutioneering (where professional means responsible for ensuring that their work satisfies client needs and exceeds client expectations).
- Committed to promote and apply the principles and processes of Solutionism.
- Facilitators who help their clients to achieve optimal solutions in every problem, conflict and dispute situation.
- Highly effective problem solvers, conflict managers and dispute resolvers.
- Providers of exceptional value for money services to clients.
- Generous sharers of their knowledge and effective teachers of others in the principles and processes of Solutionism.
We believe that …
- Uncontrolled problems and complaints become dangerous problems and disputes.
- Dangerous problems and disputes become disastrous problems and conflicts.
- All individuals, businesses, organisations and governments should be able to solve their problems, manage their conflicts and resolve their disputes with integrity, transparency, trustworthiness and respect.
- Given the right interface paradigm, all problems, conflicts and disputes can be resolved in a spirit of mutual generosity, responsibility and accountability.
And that for every problem and conflict …
- An optimal solution can be developed and implemented.
- Optimal solutions are generated through principled approaches supported by collaborative, conscious, informed, enlightened processes - they simply don’t happen through chance, neglect or avoidance - and they often don’t happen through conventional profession approaches.
- The most appropriate principles and processes are contained in Solutionism.
- They are skilfully delivered by Solutionists through the process of Solutioneering.
For issues-based problems and conflicts …
- A proper analysis of the problem requires the systematic identification and de-construction of its essential issues and elements.
- All significant issues and elements should be identified and explained before any evaluation is attempted.
- Options for solving the problem / improving the situation are best generated through an expertly facilitated, option generation and (potential) solution design process.
- Solutions should be adopted as wise decisions. They utilize the options that work best in a designed solution - forming workable plans and agreed outcomes.
For relationship-based problems and conflicts ...
- Collaborative (interest-based) approaches produce better results than adversarial (conflict-based) approaches.
- Catalyst events are only symptoms of underlying causes. When analysed reflectively, they can point to the root cause of the problem.
- Durable solutions address underlying causes as well as surface level symptoms.
- Resolution and closure require adequate recognition and response to the problem’s story, reasons and personal consequences. Positions, rights and obligations are just surface-level constructs.
- “No” is usually negotiable - most situations can be improved through managed communication and competent problem solving processes.
- Most relationship-based problems and conflicts carry serious emotional baggage that require expert third party intervention – facilitation or mediation.
- When relationship problems (business or personal) go beyond the “point of no return” only a fool continues to try to solve it by him/her self.
For “impossible” problems ...
- With the arrival of Solutionism there is almost no such thing. After eliminating “the impossible”, what is left must be “possible”.
Our Conduct
We value and and irrevocably commit to promote and model the following attributes and behaviours in all aspects of our dealings with each other, with our clients and with others:
- Honesty, integrity, dependability and trustworthiness.
- Responsive sensitivity to client needs and expectations, including the timely discharge of agreed responsibilities and meeting all task deadlines.
- Accessibility, openness and transparency in all communications.
- Responsibility and accountability for our actions and inactions.
- Independence, impartiality and even-handedness.
- Discretion and confidentiality.
- Protection and promotion of the needs and interests of our professional referrers and colleagues. Unless we have express permission from our professional referrers, or colleagues, we will not market our services to any client they refer to us, or that they work on with us.
- Respect for the legitimate needs and interests others. We will not seek to gain commercial or other benefits by unfairly or unreasonably exploiting information or relationships provided to us in confidence and trust.